Privacy Policy

Last updated: 30/06/2026

1. Introduction

Zen Booking GmbH ("ZenBooking", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the ZenBooking website and services.

By using our website, submitting enquiries, creating a Host account, subscribing to our newsletter, or otherwise interacting with our platform, you agree to the practices described in this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of personal data is:

Zen Booking GmbH
Bahnhofstrasse 30
6300 Zug
Switzerland

Email: info@zenbooking.com

3. Information We Collect

Information provided by Users

When submitting an enquiry, booking request, contact form, or other request through the platform, we may collect:

first and last name;
email address;
telephone number;
country of residence;
preferred dates;
number of guests;
event details;
special requests;
any other information voluntarily provided.

Information provided by Hosts

When creating and managing a Venue listing, we may collect:

name;
company name;
billing information;
email address;
telephone number;
address;
tax information where applicable;
venue details;
photographs and media;
account credentials.

Newsletter subscriptions

When subscribing to our newsletter, we may collect:

name;
email address;
subscription preferences.

Technical information

When visiting our website, we may automatically collect:

IP address;
browser type;
device information;
operating system;
pages visited;
referral source;
date and time of access;
website usage information.

4. How We Use Personal Data

We use personal data for the following purposes:

providing and operating the ZenBooking platform;
forwarding enquiries and booking requests to Hosts;
enabling communication between Users and Hosts;
creating and managing Host accounts;
publishing Venue listings;
customer support;
improving website functionality and user experience;
sending newsletters and marketing communications where consent has been given;
analysing website traffic and performance;
complying with legal obligations.

5. Sharing of Information

With Hosts

When a User submits an enquiry or booking request, the information provided in the enquiry form may be shared with the relevant Host. This enables the Host to respond directly to the enquiry and communicate regarding potential bookings.

Service Providers

We may share information with trusted third-party service providers who assist us in operating the platform, including:

website hosting providers;
email service providers;
customer support providers;
analytics providers;
marketing service providers.

Such providers may only process personal data on our behalf and in accordance with applicable laws.

Legal Requirements

We may disclose information where required by law or where necessary to protect our legal rights.

6. Legal Basis for Processing

Depending on the circumstances, we process personal data on the basis of:

consent;
performance of a contract;
legitimate business interests;
compliance with legal obligations.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on:

legal obligations;
contractual obligations;
dispute resolution requirements;
legitimate business needs.

8. Data Security

We implement reasonable technical and organisational measures to protect personal data against:

unauthorised access;
loss;
misuse;
alteration;
disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

9. International Transfers

Some service providers may process personal data outside Switzerland.
Where personal data is transferred internationally, ZenBooking will take reasonable steps to ensure appropriate safeguards are in place and that applicable data protection laws are respected.

10. Your Rights

Subject to applicable law, individuals may have the right to:

access their personal data;
request correction of inaccurate data;
request deletion of personal data;
object to processing;
restrict processing;
withdraw consent where processing is based on consent;
request information about how their personal data is processed.

Requests may be submitted to: info@zenbooking.com

11. Marketing Communications

Users may unsubscribe from marketing communications at any time by:

using the unsubscribe link included in newsletters; or
contacting us directly.

Transactional communications relating to enquiries, listings, or account management may still be sent where necessary.

12. Third-Party Websites

ZenBooking may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of such websites independently.

13. Children's Privacy

ZenBooking is not directed at children under the age of 16.
We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact: