Terms and Conditions for Hosts

Last updated: 30/06/2026

1. Introduction

These Terms and Conditions ("Terms") govern the relationship between Zen Booking GmbH ("ZenBooking", "we", "us", or "our") and Hosts who create, manage, and publish venue listings on the ZenBooking platform.

By creating an account, submitting a venue listing, purchasing a subscription plan, or using any services offered by ZenBooking, the Host agrees to be bound by these Terms.

2. About ZenBooking

ZenBooking is a curated marketplace for unique venues and hospitality experiences.

The platform enables Hosts to showcase their venues and connect directly with potential guests, event planners, wedding planners, corporate clients, and other users seeking suitable venues.

ZenBooking provides marketing, discovery, visibility, and enquiry services only.

  1. ZenBooking does not process payments;
  2. does not collect deposits;
  3. does not hold guest funds;
  4. does not act as a booking agent;
  5. does not become a party to any booking agreement.

All bookings, payments, contracts, cancellations, and communications regarding booked services are agreed directly between the Host and the User.

3. Definitions

  1. Host means any individual, company, organisation, or authorised representative who creates and manages a venue listing on ZenBooking.
  2. Venue means any accommodation, hotel, retreat centre, wellness resort, estate, villa, event space, wedding venue, conference venue, group accommodation, or hospitality property listed on ZenBooking.
  3. Listing means a venue profile published on the platform.
  4. Subscription Plan means a paid service that enables the publication and visibility of a Venue on ZenBooking.
  5. Promotional Services means optional visibility upgrades and marketing services offered by ZenBooking.

4. Host Eligibility

The Host represents and warrants that:

  1. they own the Venue; or
  2. they have sufficient authority and permission to represent, market, and manage the Venue.

ZenBooking may request reasonable documentation to verify ownership, management rights, or authority to represent a Venue.

5. Account Registration

To publish a Venue, Hosts must create an account and provide accurate and complete information.

Hosts are responsible for:

  1. maintaining accurate account information;
  2. protecting login credentials and account access;
  3. all activities performed through their account.

If a Host becomes aware of any unauthorised access to their account, they must notify ZenBooking without undue delay.

6. Venue Listings

  1. Hosts may create and manage one or more Venue listings through their account.
  2. Each published Venue requires its own active Subscription Plan.
  3. ZenBooking reserves the right to review, edit, approve, reject, suspend, or remove Listings at its sole discretion.
  4. Publication is subject to ZenBooking's quality standards and approval process.

7. Listing Approval Process

Before publication, ZenBooking may review:

  1. listing quality;
  2. venue suitability;
  3. photographs;
  4. descriptions;
  5. completeness of information;
  6. compliance with these Terms.

ZenBooking may request corrections or additional information before approving a Listing. Approval is entirely at ZenBooking's discretion.

8. Listing Optimisation and Editorial Rights

To maintain platform quality, consistency, usability, and search visibility, ZenBooking reserves the right to edit, reformat, translate, categorise, shorten, expand, or otherwise optimise listing content. This may include:

  1. listing titles;
  2. descriptions;
  3. categories;
  4. amenities;
  5. venue highlights;
  6. image ordering;
  7. SEO titles;
  8. meta descriptions;
  9. search filters;
  10. location information;
  11. other listing elements.

ZenBooking will make reasonable efforts to preserve the accuracy and intent of the information provided by the Host. The Host remains responsible for reviewing listing content and notifying ZenBooking of any inaccuracies.

9. Host Responsibilities

Hosts are responsible for ensuring that all listing information remains accurate, complete, and up to date. This includes:

  1. pricing;
  2. accommodation details;
  3. venue capacity;
  4. facilities and amenities;
  5. availability;
  6. photographs;
  7. cancellation policies;
  8. contact information;
  9. special offers.

Hosts must maintain accurate calendars and promptly update information when changes occur.

Where available, ZenBooking strongly recommends synchronising availability calendars with external booking systems to help ensure up-to-date availability and reduce the risk of double bookings.

Hosts remain solely responsible for the accuracy of their availability information, regardless of whether calendar synchronisation is used.

The Host warrants that all content submitted to ZenBooking is accurate and does not infringe any third-party intellectual property, copyright, trademark, privacy, or publicity rights.

10. Subscription Plans and Fees

  1. An active Subscription Plan is required for a Listing to be published and visible on ZenBooking.
  2. Subscription fees are charged per Venue.
  3. Each Venue requires a separate subscription.
  4. Subscription plans are billed annually unless stated otherwise.
  5. Subscription prices, plan features, and billing periods are displayed on the ZenBooking website and may be updated from time to time.
  6. Registration, account creation, and listing setup are free of charge.
  7. A subscription fee is only required when the Host chooses to publish a Venue listing on the platform.

11. Subscription Renewals and Cancellation

  1. Subscription plans are purchased for a fixed subscription period and automatically renew for the same period unless cancelled before the renewal date.
  2. Hosts may manage or cancel their subscriptions through their account dashboard.
  3. The current subscription period, renewal date, and subscription status are displayed in the Host dashboard.
  4. Information about the upcoming renewal and the applicable renewal amount is available in the billing section of the Host dashboard.
  5. Promotional pricing, introductory offers, discounts, coupons, migration incentives, or other special conditions apply only for the first subscription period unless expressly stated otherwise.
  6. Upon renewal, subscriptions renew at the standard subscription price applicable at the time of renewal.
  7. ZenBooking may update subscription prices from time to time. Any changes will apply only to future subscription periods and will not affect the current active subscription period.

12. Refund Policy

  1. Subscription fees are generally non-refundable.
  2. No refunds will be provided once a Listing has been approved and published.
  3. If ZenBooking determines before publication that a Venue is not suitable for the platform, ZenBooking will cancel the publication process and provide a full refund of any subscription fees already paid by the Host.
  4. Nothing in these Terms limits any mandatory rights available under applicable law.

13. Professional Listing Setup Service

  1. ZenBooking may offer an optional Professional Listing Setup Service for unpublished venues that are in the listing creation process.
  2. This service can be ordered through the Venue dashboard and covers the preparation, creation, and setup of a Venue listing based on information provided by the Host.
  3. The Professional Listing Setup Service is optional. Hosts may create and manage their listings independently without purchasing this service.
  4. Purchase of the Professional Listing Setup Service does not include publication of the Venue listing. An active Subscription Plan is still required for a Venue to be published and displayed on the platform.
  5. The Host remains responsible for reviewing and approving the final listing before publication.
  6. Once ZenBooking has commenced work on the Professional Listing Setup Service, the service fee is non-refundable.
  7. If the Host decides not to publish the Venue after the listing has been created or prepared by ZenBooking, the Professional Listing Setup Service fee remains non-refundable.

14. Promotional Services

ZenBooking may offer optional promotional services, including:

  1. Premium Placement;
  2. Top Placement;
  3. Banner Placement;
  4. Newsletter Features;
  5. Social Media Promotion;
  6. other promotional opportunities.

Promotional services can only be purchased for active and published listings through the Host dashboard.

Promotional services are purchased for a fixed visibility period. Upon expiry, the service automatically ends and is not renewed unless the Host purchases a new promotional period.

Promotional services increase visibility but do not guarantee enquiries, bookings, revenue, website traffic, search rankings, or commercial results.

ZenBooking reserves the right to determine the display, rotation, placement, and presentation of promotional content.

15. Intellectual Property and Marketing Rights

The Host retains ownership of all text, photographs, videos, logos, trademarks, and other content submitted to or published through the ZenBooking platform.

By creating a Listing and publishing content on ZenBooking, the Host grants ZenBooking a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, display, distribute, and promote such content for the purpose of operating, improving, and marketing the ZenBooking platform and the Host's Venue.

This licence applies to:

  1. content uploaded or submitted by the Host through ZenBooking;
  2. photographs, videos, logos, descriptions, and other materials provided by the Host;
  3. publicly available content relating to the Venue published on the Host's official website;
  4. publicly available content relating to the Venue published on the Host's official social media channels.

ZenBooking may use such content on:

  1. the ZenBooking website;
  2. blogs and articles;
  3. newsletters;
  4. social media channels;
  5. advertising campaigns;
  6. search engine marketing campaigns;
  7. presentations;
  8. promotional materials;
  9. other online and offline marketing activities.

The Host confirms that it owns or has obtained all necessary rights and permissions required to grant ZenBooking the rights described in this section.

The Host authorises ZenBooking to create promotional content based on listing information, including venue descriptions, feature summaries, blog articles, social media posts, advertisements, and other marketing materials intended to promote both the Venue and the ZenBooking platform.

The licence granted under this section remains valid for as long as the Venue is listed on ZenBooking and for a reasonable period thereafter in relation to previously published marketing materials.

16. Enquiries and Communication

ZenBooking forwards enquiries and booking requests to Hosts together with the User's contact details, enabling direct communication between the Host and the User.

Users are provided with the Host's contact details immediately after submitting an enquiry and may contact the Host directly regarding their request.

Hosts are solely responsible for:

  1. responding to enquiries;
  2. confirming bookings;
  3. negotiating terms;
  4. collecting payments;
  5. issuing invoices;
  6. providing booked services.

Hosts are expected to respond to enquiries promptly and provide accurate information regarding availability, pricing, booking conditions, and other relevant details.

The Host may use contact information received through ZenBooking solely for the purpose of responding to the relevant enquiry, facilitating a booking, or providing information requested by the User.

The Host shall not sell, share, transfer, distribute, or use User contact information for unrelated marketing purposes without the User's consent.

Hosts must comply with all applicable data protection and privacy laws when handling personal information received through the platform.

ZenBooking does not guarantee enquiry volume, booking outcomes, or booking confirmations.

17. Reviews and Ratings

  1. ZenBooking allows users to submit reviews and ratings.
  2. ZenBooking reserves the right to review, moderate, remove, or refuse reviews that violate applicable laws, these Terms, or platform policies.
  3. Hosts may report reviews that they believe are inaccurate, misleading, abusive, defamatory, or otherwise in violation of applicable laws, these Terms, or ZenBooking's review policies.
  4. ZenBooking reserves the right to investigate reported reviews and determine whether they should remain published, be modified, or be removed.

18. Suspension and Removal of Listings

ZenBooking may suspend, deactivate, or remove a Listing if:

  1. the Host breaches these Terms;
  2. information is misleading or inaccurate;
  3. the Venue no longer meets platform standards;
  4. the Listing damages the reputation of ZenBooking;
  5. subscription fees remain unpaid.

Suspension or removal does not automatically entitle the Host to a refund.

19. Limitation of Liability

To the fullest extent permitted by law, ZenBooking shall not be liable for:

  1. loss of revenue;
  2. loss of bookings;
  3. loss of profits;
  4. business interruption;
  5. technical outages;
  6. user conduct;
  7. booking disputes;
  8. payment disputes;
  9. cancellations;
  10. indirect or consequential damages.

ZenBooking's liability shall be limited to the maximum extent permitted by Swiss law.

20. Privacy and Data Protection

  1. The processing of personal data is governed by ZenBooking's Privacy Policy.
  2. Hosts agree to comply with applicable data protection laws, and any other applicable privacy regulations, when handling personal information received through the platform.

21. Governing Law and Jurisdiction

  1. These Terms shall be governed by and construed in accordance with the laws of Switzerland.
  2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Canton of Zug, Switzerland, unless mandatory law provides otherwise.

22. Changes to These Terms

  1. ZenBooking may update these Terms from time to time.
  2. The current version will always be published on the website. Continued use of the platform after changes become effective constitutes acceptance of the updated Terms.

23. Contact Information

For questions regarding these Terms, please contact:

Zen Booking GmbH
Bahnhofstrasse 30
6300 Zug
Switzerland

Email: info@zenbooking.com
Website: www.zenbooking.com